Student Account Coordinator

Job Summary/Basic Function:

The Student Account Coordinator is responsible for supervising the staff in customer service and processing responsibilities within a fast paced, efficiency driven billing and collections office. The Student Account Coordinator serves as a liaison for the department, maintaining a cooperative partnership between other key offices such as the Office of Financial Aid, Admissions, Business Office, and the Registrar’s Office to promote student and university success and will provide customer service in person, by phone, email, and written letter with a diverse population, including students, parents, staff, faculty, and the community, including maintaining department dedicated webpages, regularly handling escalated inquiries, and serving as the point of contact for other staff and other internal TU offices. This position counsels’ students and families on billing and financial aid concerns, exercise a high level of professional judgement to ensure student success, serves in various aspects of project management, and acts as SIS technical and functional lead for the office. The Student Account Coordinator serves as a direct support to the Director in all functions, with an emphasis on billing activities and procedure implementation and adherence.

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Thomas University

Education that Engages

1501 Millpond Road
Thomasville, GA 31792
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