Student Complaint Process

Thomas University has policies and procedures in place to address and resolve student grievances in an efficient and timely manner. Students are advised to follow the student complaint processes outlined below.

Students wishing to file a complaint concerning academics should follow the process outlined in the University catalog.

Students wishing to file a grievance concerning violations of the Student Code of Conduct should following the process outlined in the Student Handbook.

Students wishing to file an administrative complaint should following the process outlined in Appendix C of the Student Handbook.

If unable to satisfactorily resolve issues with the university using the aforementioned procedures, students may file a complaint with the Georgia Nonpublic Postsecondary Education Commission. More information is available at https://gnpec.georgia.gov/student-complaints.

An online student that is a Non-Georgia resident may file a complaint of significant noncompliance with standards, policies, or procedures with their relevant state agency, official, and/or accreditor; students may file complaints with the Georgia department of education.  The student must have exhausted all available grievance procedures with the institution and must complete a Grievance Form with the State.  Additional information is available at https://gnpec.georgia.gov/student-resources/student-complaints/ga-sara-student-complaint-rules.

Military personnel who receive Tuition Assistance (TA) or Veterans benefits have additional processes available.  Students may submit a grievance through the Postsecondary Education Complaint System when his/her school fails to follow the Principles of Excellence established by Executive Order 13607. Additional information is available at https://www.militaryonesource.mil/education-employment/for-service-members/choosing-a-college/postsecondary-education-complaint-system.  

If a student wishes to lodge a complaint against Thomas University for significant noncompliance with standards, policies, or procedures governed by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) Principles of Accreditation, the student may submit a formal grievance in writing to the Southern Association of Colleges and Schools Commission on Colleges as outlined in the Complaint Policy. For specific guidelines regarding complaint submissions to SACSCOC, a complainant may visit their website: sacscoc.org. 

Note: Because the Southern Association of Colleges and Schools Commission on Colleges’ complaint procedures are for the purpose of addressing any significant noncompliance with the Southern Association of Colleges and Schools Commission on Colleges standards, policies, or procedures outlined in and aligned to the Principles of Accreditation, the procedures are not intended to be used to involve the Southern Association of Colleges and Schools Commission on Colleges in disputes between individuals and member institutions, or cause the Southern Association of Colleges and Schools Commission on Colleges to interpose itself as a reviewing authority in individual matters of admission, grades, granting or transferability of credits, application of academic policies, fees or other financial matters, disciplinary matters or other contractual rights and obligations.