Housekeeping Supervisor

Job Title: Housekeeper Supervisor

Division: Maintenance

Supervisor: Facilities Manager

Hours: Full-time

Job Description

The Housekeeping Supervisor is responsible for ensuring the operations of the housekeeping department are ran in an efficient manner by providing all students/faculty/staff with quality service and a clean and safe environment throughout their stay, while effectively managing inventory and maximizing service levels. Works closely with the dean of students to ensure timely and adequate dorm preparation.

Responsibilities

· The Housekeeping Supervisor is responsible for ensuring the operations of the housekeeping department are ran in an efficient manner by providing all students/faculty/staff with quality service and a clean and safe environment throughout their stay, while effectively managing inventory and maximizing service levels

· Long hours are sometimes required, weekends, and special events.

· Approach all encounters with students/faculty/staff and team members in a friendly, service-oriented manner

· Maintain regular cleaning schedules in compliance with Thomas University hours of operations

· Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working

· Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff

· Comply at all times with Thomas University standards and regulations to encourage safe and efficient Thomas University operations

· Motivate, coach, counsel, and discipline all team members according to Thomas University standards

· Respond to all students/faculty/staff’ requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls in a timely manner

· Follow-up to ensure student/faculty/staff satisfaction

· Develop and maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, summer dorm cleaning, and mattress sanitizing, etc.) and maintain a detailed checklist for each position

· Assist in maintaining and controlling all housekeeping equipment

· Assist with all Risk Management (MSDS, HazComm, etc.) prevention

· Maintain consistency with departmental opening and closing procedures

· Assist in maintaining required parts of all housekeeping and laundry supplies by regularly scheduled inventories

· Monitor work orders and submit to engineering according to Thomas University procedures

· Follow-up on work orders to ensure completion

· Conduct pre-shift meetings for all room attendants and housemen

· Respond to emergency situations using information contained in MSD sheets

· Assist in reviewing housekeeping team member’s hours for payroll and submit to accounting on a timely basis

· Assist in preparing team member schedule according to business forecast, payroll budget guidelines and productivity requirements

· Log items into the Lost and Found and answer inquiries to maintain controls and ensure student/faculty/staff satisfaction

Qualifications

· High School Diploma or GED certificate is required

· Minimum two years’ experience in housekeeping required

· Basic computer skills required

· Medium work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

· Ability to stand for long hours at a time

· Ability to work mornings, nights, weekend and holidays as dictated by Thomas University business levels

· Must be able to convey information and ideas clearly, both oral and written

· Must be able to evaluate and select among alternative courses of action quickly and accurately

· Must be able to work well in stressful, high-pressure situations.

· Must maintain composure and objectivity under pressure

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and students/faculty/staff

How to Apply: Complete application at https://apply.appone.com/job/68507c6d7e63f784ec084a6c.

Email resume and four references to Kurt Stringfellow at kstringfellow@thomasu.edu.