Student Account Coordinator

Job Summary/Basic Function:

We are seeking a detail-oriented and customer-focused Student Account Coordinator to join our team. This role is essential in supporting students with their financial accounts, ensuring accuracy, transparency, and timely communication. The ideal candidate will be passionate about helping students navigate their financial responsibilities and will thrive in a fast-paced, service-oriented environment.

Key Responsibilities

· Serve as the primary point of contact for student account inquiries via phone, email, and in-person.

· Process payments, refunds, and adjustments to student accounts.

· Monitor account balances and follow up on overdue payments.

· Assist with billing cycles, tuition charges, and financial aid disbursements.

· Collaborate with departments such as Financial Aid, Registrar, and Admissions to resolve account issues.

· Maintain accurate records and documentation in compliance with institutional policies.

· Educate students on payment plans, deadlines, and financial policies.

· Perform other duties as assigned.

Qualifications

· Bachelor’s degree, preferred fields include Accounting, Finance, Business Administration or related.

· Experience in customer service, finance, or administrative support (preferably in an educational setting).

· Strong communication and interpersonal skills.

· Proficiency in Microsoft Office and student information systems (e.g., Transact, Jenzabar, or similar).

· Ability to manage multiple tasks and prioritize effectively.

· Attention to detail and commitment to confidentiality.

Preferred Skills

· Familiarity with Title IV and FERPA regulations.

· Experience working with diverse student populations.

To Apply: Please complete the application at https://apply.appone.com/job/68d30739146d8a3eec56bfa2.

For more information regarding submitting application materials, please contact Anna Benefield, Human Resources administrator, at abenefield@thomasu.edu.