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Student Tech Support

The support topics on this page are intended for all TU Students, whether online or on-campus. Select from the topics at the left, or follow the instructions below to contact the Student Tech Support Helpdesk.

If you've accidentally entered the wrong password into Email, Blackboard, or Hawklink and are locked out after Helpdesk hours, don't panic! The lock-out will automatically time-out after 30 minutes and you'll be able to log-in as usual.

Intersession Hours

July 30th - August 17th

  • Monday - Thursday: 8am - 5pm
  • Friday: 8am - 12pm
  • Saturday: Closed
  • Sunday: Closed

TU Student Tech Support Help Desk

Students having difficulty with Blackboard, Hawklink, or email access or functions should contact the TU Technical Support Help Desk at 229-227-6958 or by email to TU HelpDesk, during the following hours:

  • Monday through Thursday 8 am to 9 pm
  • Friday 8 am to 5 pm
  • Sunday 4 pm to 9 pm

Calls and emails will be returned within 75 minutes during Help Desk open hours. During "off-peak" hours, calls/emails will be queued.

Student Tech Support Virtual Helpdesk

Thomas University has a virtual office available to provide technical assistance to students for TU email, Blackboard, and Hawklink.

If you would like an appointment in the Virtual Office, please email or call the help desk, then sign in to the Virtual Office.