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Frequently Asked Questions

Q. What is Student Support Services?

A. Student Support Services (referred often as SSS) is a federally-funded learning assistance center that was created to assist first-generation, low-income, and disabled students in reaching his or her bachelor’s degree. Those who qualify are provided services free of charge throughout their undergraduate academic career. Services include tutoring, workshops, career and personal counseling, Supplemental Instruction, cultural activities, financial aid assistance, and many others.

Q. Can everybody participate?

A. Due to federal guidelines, only TU students who meet the criteria (one of the following: first-generation, low-income, and disabled) may participate.

Q. Do I have to participate in all SSS activities?

A. No. We know that many students attend college while balancing work and family-related responsibilities; however, to remain a participant, students must utilize services a minimum of 4 to 6 hours a semester.

Q. Why should I become a participant?

A. If you meet the criteria to become a participant, the question is “Why SHOULDN’T you become a participant?” All of the services provided at NO cost to the student should be enough reason, but SSS is much more than that. SSS is student-focused with a nurturing learning environment coupled with a staff that empowers students to reach their goals. Again, why shouldn’t you become a participant?

Q. If I join SSS, what am I required to do?

A. Each participant is required to be an active member by utilizing services that contribute to his or her success, whether tutoring, workshops, counseling, or cultural connection opportunities.

Q. Does SSS have materials such as computer laptops, books, videos and calculators I can use or check out?

A. Yes we do! Stop by or make an appointment with a SSS staff member to learn more about our book and technology loan program.

Q. How will I know which/when activities are being offered?

A. Student Support Services has a Blackboard site in which all activities will be updated. Additionally, SSS will e-mail all announcements to participants.

Q. Is SSS just for students taking developmental courses?

A. No, not at all! All students regardless of academic level and ability can benefit from SSS services.

Q. Can students receive a scholarship from SSS?

A. Yes. The specific requirements to receive a SSS scholarship are outlined on the SSS website. Look under the SSS SCHOLARSHIP tab to find more detailed information.

Q. Whom do I contact if I’d like to become a participant?

A. Any SSS staff member: Mrs. Faye Johnson, Mrs. Jen Lindquist, Mrs. Ashley Lanatta, or Mrs. Teresa Treat.

Q. Where is Student Support Services located on campus?

A. We are located in the TU Campus Center.

Q. Is there a charge for tutoring?

A. Never.

Q. Do I need to make an appointment for tutoring, or are walk-ins welcome?

A. You may make an appointment if you desire working with a specific tutor by making an appointment (e-mail Jen Lindquist to make an appointment). Of course, walk-ins are welcomed, too.

Q. What do I need to bring with me for tutoring?

A. You should bring your books, study planner, assignments, and syllabus for the class in which you require assistance, along with a positive attitude and a willingness to learn.

Q. What if there is no tutoring offered for a course in which I need help?

A. See Mrs. Jen Lindquist so she may check for tutor availability.

Q. I want to become a tutor. What do I do?

A. See Mrs. Jen Lindquist for a tutor application and a faculty endorsement form. Or, visit the SSS website and download the printable forms. Completed forms must then be forwarded to Mrs. Lindquist.

Q. Do I have to re-apply each semester for SSS?

A. No, but each participant will be evaluated at the end of each semester to ascertain active participation. SSS staff will contact you to update any needed information.

Q. What is SI?

A. SI is the acronym for Supplemental Instruction. Supplemental Instruction (SI) is an academic assistance program that utilizes peer-assisted study sessions. SI sessions are regularly-scheduled, informal review sessions in which students compare notes, discuss readings, develop organizational tools, and predict test items. Students learn how to integrate course content and study skills while working together. The sessions are facilitated by “SI leaders”, students who have previously done well in the course and who attend all class lectures, take notes, and act as model students.

Q. What are the tutoring hours of SSS?

A. We offer tutoring the following days/times: Monday, Wednesday and Thursday from 9:00 am – 8:00 pm. Tuesday from 9:00 am to 11:00 pm. Friday from 9:00 am – 2:00 pm. If you require a tutor on a Saturday, please contact Jen Lindquist.

Q. Is SSS open year round?

A. Yes, however, during the summer semester we close earlier than we do during fall and spring, and weekend tutoring is not available.

Q. Do I have to sign-up to attend SSS workshops?

A. No, but it is appreciated.

Q. Do I have to be a full-time student to participate in the SSS program?

A. No. The only requirement is that you are a student at Thomas University.

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