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Faculty Email Support


Technical Problems

If you are unable to log in to your Faculty & Staff TU Email account, have forgotten your password, or have been locked out of your Faculty & Staff TU Email, you should contact IT Services in one of the following ways:

1. Send an email message describing your problem to itsupport@thomasu.edu and include any additional contact information, such as, your cell phone number or extension.

2. If there is no answer, please leave a voicemail message with your name, contact information, and a brief description of the problem.

3. Use TU’s IT Services online support request system hosted by NTS Networks:

To submit an online support request, open the web link https://support.ntsnetworks.com.

Login using your existing TU user name and enter 4tuHelp as the password.

After logging on, do one of the following:

  • Click My Account to update contact information and change password
  • Click Add a New Service Request
  • Click on any existing tickets for status and updates
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